Résumé for Bouton Jones: IT Business Systems Analyst Senior (with a Web Development Background)

Executive
Summary:

Highly experienced IT Business Systems Analyst Senior with over a decade of full-time professional web development expertise in ColdFusion and SQL, driving efficient solutions and system improvements.

Objectives:

To develop high-quality, user-friendly, and accessible applications, leveraging Internet/intranet technologies to solve complex problems and deliver lasting improvements for my employer. Committed to continuous learning and skill expansion.

Assets

Functions	Specifics
Business Systems Analysis	Researches and applies specialized technical knowledge to improve business processes through technology application. Performs objective analysis and re-engineering of business processes to maximize quality and cost-effectiveness. Collaborates with cross-functional teams to develop systematic solutions for human resource processes. Manages requirements, composes use cases, user stories, flowcharts, and process maps. Creates software wireframes and ER diagrams for developers, and coordinates between internal clients and SaaS vendors.
Project Management	Managed the licensing and customization of an employee relations database application, acting as an intermediary between the enterprise and vendor. Organized user testing for new releases.
SDLC	Experienced in all stages of the Software Development Life Cycle, both independently and as part of a team.
Agile Development	Works effectively in an agile environment, running twice weekly stand-ups and participating in sprint meetings, reviews, and bi-weekly application demonstrations.
Accessibility (A11y)	Co-authored QA Accessibility Guidelines adopted by the Kentucky Commonwealth Office of Technology. Co-presented on Digital Accessibility at the Texas Association of Municipal Information Officers 2017 and presented three sessions on Accessibility at the Adobe ColdFusion Summit in 2017 and 2018. Competed in the 2019 Accessibility Internet Rally (AIR), building/improving website accessibility for Texas Kids Read. Volunteered as a designated mentor for AIR developer teams (2021-2025) and served on the AIR Advisory Board (2021-2022). Delivered five conference presentations at AccessU (2022, 2024, and 2025).
Technical Writing	Writes and maintains technical and business documentation, including training manuals, user guides, and KBAs. Adapts instructor-led training content for online platforms.
Quality Assurance	Performed over a year of manual system testing and quality assurance evaluation of ColdFusion web applications across Mac and Intel operating systems. Conducted system and user acceptance testing, reporting bugs. Utilizes Visual Studio Code and Playwright for automated software testing.
System Administration	Administers and maintains database profiles for two enterprise applications. Generates database reports and provides data analysis.
RDBMS / SQL	Develops and maintains database queries for SQL Server, Oracle 10g, and MySQL.
Web Design and Web Development	Develops and enhances cross-browser compatible websites using HTML/XHTML, CSS, and JavaScript/jQuery. Creates precise, table-less CSS layouts. Deploys new ColdFusion (CFML) interactive web applications and CFCs on intranets and the Internet. Maintains, debugs, and enhances large legacy ColdFusion applications and CFCs, focusing on clean, refactored, well-documented code. Develops web pages and applications across distributed web server environments (DTAP), managing code with SmartSVN 7.5, Visual SourceSafe, and TortoiseSVN.
Web CMS	Managed Internet and intranet web pages using Web Content Management Systems (Plone, Drupal, SharePoint, Sitefinity, OpenCities). Authors, updates, and approves articles in ServiceNow Knowledge Management (ITSM). Publishes and uploads annual datasets to the Socrata Data Platform.
Instructional	Delivered monthly remote and in-person training on Banner Timekeeper functions (e.g., earn codes, time entry, forms, reports). Presents at professional conferences, both individually and in collaboration.
Technical Support	Troubleshoots hardware/software issues, supports MS Office and Windows OS, investigates reported problems, and provides technical advice. Writes knowledge base articles for the Service Desk. Experienced with HEAT and ServiceNow for ticket tracking. Serves as Tier 1 support for an employee investigation application and Tier 2 for an ERP. CompTIA A+ certified.
DoD	Experienced as a contractor for the USAF on three different contracts, with a strong understanding of DoD security policies and best practices, including OPSEC, Information Protection, Information Assurance, and Force Protection.
SaaS Vendor Management & Technical Liaison	Acts as the technical point of contact between internal teams and SaaS vendors. Acts as Tier One technical support for SaaS problems and correctly identifying the root causes. Collaborates on and Review vendor SLAs, monitor system performance, and escalate technical issues. Participates in vendor roadmap discussions and advocate for agency-specific needs.

Achievements:

Developed a web-based Developmental Education Program Survey (DEPS) in six weeks, meeting a state legislative mandate. Translated requirements into a functional ColdFusion 8 and SQL Server 2008 application. Collaborated effectively with stakeholders and ITS staff, delivering a well-documented, optimized application on schedule.
At the Kentucky Department of Education: Eliminated my Service Desk Analyst position by comprehensively documenting web application support processes in SOPs and leading the development of an online application that automated help desk traffic redirection, significantly improving efficiency.
At the Kentucky Department of Education: Co-authored the QA Accessibility Guidelines, which were subsequently adopted by the Commonwealth Office of Technology.
Supported USAF operational missions as a civilian contractor on three classified and unclassified contracts over ten years (Lackland AFB, USAFSAM).
- At Lackland AFB, migrated "Operations Homecooking" from MS Access to a ColdFusion/SQL Server web application, significantly improving speed and efficiency for trainee-host family assignments.
- At USAFSAM/PHR, developed a ColdFusion web application with SQL Server to parse pipe-delimited text files for distributed emailings.

Technical Skills:

Skill Level or Area	Skills
Core Competencies:	Business Systems Analysis (11 years), HTML / XHTML (30 years), Microsoft SQL Server 2000-2008 (11 years), CSS (13 years), Oracle (11 months), and Accessibility (10 years)
Ancillary Skills:	ColdFusion / CFML v5-8 (2000-2004 and 2006-2014), SQL (11 years), MySQL (3 months), XML (11 months), Paint Shop Pro 7 (16 years), Fusebox 3-5.5 (2 years, 11 months), Dreamweaver (4 years, 9 months), ColdFusion Builder (4 months), Adobe Acrobat (4 years), MS Access (2 years), Usability (5 years), and Quality Assurance (2-3 years)
Limited:	JavaScript (8 years), UNIX (5 years), Project Management, Visio (1 year), VSS (2 years), TortoiseSVN (15 months), WAP, SDLC, Security, HEAT (4 months), PeopleSoft CRM (5 months), Socrata (5 years), and Workforce Dimensions (6 years)
Academic Exposure and Formal Training:	Java, Networking, Red Hat Linux, PHP, Apache, and Adobe Photoshop

Employment
History:

07/2023 - Present | IT Business Systems Analyst Sr (Information Technology Services) | Austin, TX
06/2014 - 06/2023 | IT Business Systems Analyst Sr (HRIS) | Austin, TX
10/2013 - 12/2013 | Senior ColdFusion Developer
12/2012 - 08/2013 | ColdFusion Developer | Austin, TX

Recognition and Awards:

First Place (as part of the four member "Indy #2" team) in the Accessibility Internet Rally (AIR) 2019 on January 16, 2020. (AIR is powered by Knowbility)

Education:

University of Texas, Austin, TX - Bachelor of Arts in Fine Arts, (GPA: 3.3)

Continuing
Education:

National Safety Council - First Aid, CPR & AED - 08/17/2023
National Safety Council - Defensive Driving Course 6 - 08/15/2023
FEMA - IS-100 Introduction to Incident Command System - 08/01/2023
FEMA - IS-700 Introduction to National Incident Management System - 08/01/2023
FEMA - IS-907 Active Shooter - 08/01/2023
Migrating Legacy Applications into an MVC Framework - Preconference Workshop for the Adobe ColdFusion Summit 2017 - 11/15/2017
Tech Writing - Austin Community College - Spring 2017
Security - Preconference Workshop for the Adobe ColdFusion Summit 2016 - 10/09/2016
Box Training Bootcamp (CommandBox, ColdBox, TestBox) - Ortus Solutions - 03/28/2016 - 04/01/2016
Records Control Training - total of 15.5 hours in 2015
Project Management - Alliance Work Partners - September 11, 2015
Business Analyst Bootcamp - ASPE - February 9-12, 2015
Advanced Drupal Training
Drupal Web Content Training - 2014

Conference
and Meeting
Presentations:

Jones, Bouton. Don't Remediate Your PDFs, Lunch and Learn, Austin, TX. 12/16/2025
Jones, Bouton. GIS Accessibility, GIS Planning Council (GISPC) meeting - - Capital Area Council of Governments (CAPCOG), Austin, TX. 09/12/2025
Ondich, David and Bouton Jones. Accessibility Strategy Presentation: Kicking off the April 2026 Accessibility-Readiness Initiative, Austin, TX, 08/11/2025
Jones, Bouton. Clarification on Colors John Slatin AccessU 2025 - May 12th-15th, 2024 - St. Edwards University, Austin, TX. 05/13/2025
Jones, Bouton. The Least You Need for a Responsive (Mobile First) Web Site John Slatin AccessU 2024 - May 13th-16th, 2024 - St. Edwards University, Austin, TX. 05/14/2024
Jones, Bouton. A11y PDF: 101 and 102 (consisting of Don't Remediate your PDFs! and The least you need to know about PDF/UA and the Matterhorn Protocol. John Slatin AccessU 2024 - May 13th-16th, 2024 - St. Edwards University, Austin, TX. 05/15/2024
Jones, Bouton. Some CSS Techniques and Tips for Better A11y. John Slatin AccessU 2022 - May 9th-12th, 2022 - St. Edwards University, Austin, TX. 05/10/2022
Jones, Bouton. Don't Remediate your PDFs! John Slatin AccessU 2022 - May 9th-12th, 2022 - St. Edwards University, Austin, TX. 05/10/2022
Ondich, David and Bouton Jones. A11y: Making Documents and PDFs Accessible to All Employees and Citizens. E-Records Conference 2020. Online. 11/19/2020.
Jones, Bouton. Making your Web Applications Accessible with HTML5, CSS, and WAI-ARIA. Adobe ColdFusion Summit 2018. Las Vegas, NV. 10/03/2018
Jones, Bouton. Creating Accessible PDFs with MS Office, Acrobat, and ColdFusion. Adobe ColdFusion Summit 2018. Las Vegas, NV. 10/02/2018
Jones, Bouton. Practical Digital Accessibility: Problems and Solutions. Adobe ColdFusion Summit 2017. Las Vegas, NV. 11/17/2017
Ondich, David and Bouton Jones. Digital Accessibility for All Citizens. Texas Association of Municipal Information Officers 2017. Lakeway, TX. 05/7-9/2017.

Professional
Conferences
Attended:

John Slatin AccessU 2025 | St. Edwards University, Austin, TX | 05/12-15/2024
SXSW 2025 (Interactive Conference) | Austin, TX | March 7-15, 2025
John Slatin AccessU 2024 | St. Edwards University, Austin, TX | 05/13-16/2024
Hubbell Utility Connect 2024 | Atlanta, GA | 04/15-18/2024
SXSW 2024 (Interactive Conference) | Austin, TX | March 8-16, 2024
Adobe ColdFusion Summit 2023 | Las Vegas, NV | 10/02-04/2023
John Slatin AccessU 2023 | Austin, TX | 05/09-12/2023
SXSW 2023 | Austin, TX | 03/10-19/2023
Adobe ColdFusion Summit 2022 | Las Vegas, NV | 10/03-04/2022
John Slatin AccessU 2022 | Austin, TX | 05/09-12/2021
John Slatin AccessU 2021 | Online | 05/13/2021 and 05/18-20/2021
HR Technology Conference Spring 2021 | Online | 03/16-19/2021
SXSW 2021 | Online | 03/16-20/2021
axe-con 2021 | Online | 03/10-11/2021
UKG HR & Payroll eSymposium 2020 | Online | 12/01/2020
e-Records 2020 | Online | 11/18-19/2019
HR Technology Conference and Exposition | Online | 10/27-30/2020
John Slatin Virtual AccessU 2020 | Online | 05/12-14/2020 and 05/19-20/2020
e-Records 2019 | Austin, TX | 11/15/2019
e-Records 2018 | Austin, TX | 11/16/2018
Adobe Learning Summit 2018 | Las Vegas, NV | 10/04/2018
Adobe ColdFusion Summit 2018 | Las Vegas, NV | 10/02-03/2018
Texas Digital Government Summit 2018 | Austin, TX | 05/30-31/2018
2018 HR Professionals Conference | Austin, TX | 05/02-03/2018
Open Government Symposium 2018 | Austin, TX | 03/21/2018
Adobe ColdFusion Summit 2017 | Las Vegas, NV | 11/15-17/2017
Texas Association of Municipal Information Officers 2017 | Lakeway, TX | 05/07-09/2017
Adobe ColdFusion Summit 2016 | Las Vegas, NV | 10/5-7/2016
InnoTech San Antonio 2016 | San Antonio, TX | 05/11/2016
Adobe ColdFusion Summit 2015 | Las Vegas, NV | 11/9-10/2015.

Licenses and
Certifications:

CompTIA A+ certification - August 3, 2010
Texas Paraprofessional Certificate: Educational Secretary I

VOLUNTEER
WORK:

ITS division's Team Building Event committee 2025
AIR 2021 and 2022 - Advisory Board member
AIR 2020, 2022, 2024, and 2025 - Team Mentor
SXSW 2019 - Tech Setup and RFID (48+ hours)
SXSW 2018 - Tech Setup and RFID (48+ hours)
Austin New Central Library - Grand Opening October 28, 2017 (Door Monitor & Wayfinding Guide)
SXSW 2017 - Tech Setup (48+ hours)
Employer's Award and Recognition Committee 2014-2016

Work samples are available on an on-line portfolio.

Glossary of Terms and Abbreviations:

view glossary

A11y: An abreviation for "Accessibility" in which the 11 letters between the first and last letter are represented by the number eleven. (See Accessibility)
Accessibility (A11y): Accessing web pages on different internet browsers and multiple platforms, this especially concerns individuals with disabilities such as being visually impaired.
Agile software development: a group of software development methodologies based on iterative development, where requirements and solutions evolve through collaboration between self-organizing cross-functional teams.
Analytics: Application of computer technology, operational research, and statistics to solve problems in business and industry. (See also Web Analytics)
Banner: An administrative software application and system of record for payroll and employee records. An interface to an Oracle database where all information is stored. An Enterprise Resource Planning application that supports higher education institutions specifically but also used by financial services, K-12, and the public sector. It was originally developed by Systems and Computer Technology Corporation (SCT) and currently owned by Ellucian.
CFML: Synonymous with the ColdFusion programming language but not the ColdFusion development environment.
CMS: A system providing a collection of procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer-based. (See also WCMS)
ColdFusion: Adobe's server-side scripting technology and development environment for building web applications and web services. It supports a range of databases including MS Access, SQL Server, and Oracle. It is sometimes spelled "Cold Fusion."
CompTIA A+: Certification which validates foundation-level knowledge and skills necessary for a career in PC support.
CFC: ColdFusion code and data collected in a central file. It has some of the attributes of Object Oriented Programming.
CSS: A style sheet language used to describe the presentation semantics (that is, the look and formatting) of a document written in a markup language such as HTML, XHTML, or XML. It is a means to separate web content from formatting and presentation information.
Daily Scrum: In Agile Scrum software development, a short meeting at the beginning of the day where team members take stock of where they are on a project and determine what needs to be done next,
DBA: A person responsible for the design, implementation, maintenance and repair of an organization's database.
DIR: Texas Department of Information Resources; Oversees and assists in managing the information resources assets of Texas State Government.
DTAP: Developing web applications or web sites in a tiered environment where the code is developed by the developer on a development server, tested by a quality analyst on a testing server, tested by an end user on an acceptance server, and eventually released on a production server. In some situations the QA testing and user acceptance testing are performed on a single server.
DoD: The federal department responsible for safeguarding national security of the United States
Enterprise Resource Planning (ERP): A category of business-management software --- typically a suite of integrated applications --- that an organization can use to collect, store, manage and interpret data from many business activities, including: product planning, purchase, manufacturing, and service delivery.
Fusebox: a web application framework for ColdFusion and PHP. Originally released in 1997.
Information Assurance (IA, InfAs): The practice of managing information-related risks. More specifically, IA practitioners seek to protect and defend information and information systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation. These goals are relevant whether the information are in storage, processing, or transit, and whether threatened by malice or accident. In other words, IA is the process of ensuring that authorized users have access to authorized information at the authorized time. (SOURCE: The Information Assurance Center at Iowa State University: https://www.iac.iastate.edu/)
ITS: Also known as IT Services
ITSM: The activities that are performed by an organization to design, build, deliver, operate and control information technology services offered to customers
JAWS: A screen reader. A software program for visually impaired users, produced by the Blind and Low Vision Group at Freedom Scientific of St. Petersburg, Florida, USA
Meta tag: A special HTML tag that provides information about a web page. Unlike normal HTML tags, meta tags do not affect how the page is displayed.
MySQL: An open source relational database management system (RDBMS) which can be employed in combination with most server-side languages, but which is most commonly employed with PHP.
NoSQL: Next Generation Databases mostly addressing some of the points: being non-relational, distributed, open-source and horizontally scalable.
OPSEC: The process of denying potential adversaries any information about capabilities and/or intentions by identifying, controlling, and protecting generally unclassified evidence of the planning and execution of sensitive activities.
Oracle 10g: a proprietary SQL database produced and marketed by Oracle Corporation.
PHP: A popular open source, general-purpose server side scripting language which can be embedded into HTML to create a wide variety of mini-applications, but can also be used to build large-scale complex applications.
QA: A program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met.
Refactor: Code refactoring is the process of restructuring existing computer code --- changing the factoring --- without changing its external behavior. Refactoring improves nonfunctional attributes of the software. Advantages include improved code readability and reduced complexity; these can improve source-code maintainability and create a more expressive internal architecture or object model to improve extensibility. (SOURCE: Wikipedia)

By refactoring I mean document applications, eliminate redundant code, correct inacurate comments, and include carriage returns, indentations, and comments for the benefit of other developers and myself. I only refactor where necessary to save time and effort over the life of an application.
Requirements Management: the process of identifying, eliciting, documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. In requirements management standardization and transparency are key success factors in the development and production process.
Rest: An architectural style and an approach to communications that is often used in the development of Web services.
RIM: Records and Information Management
Screen Reader: an assistive technology software, such as JAWS and the IBM Home Page Reader, that interprets computer screen content and reads it aloud via synchronized speech for the benefit of the visually disabled.
Scrum: An iterative and incremental Agile software development framework for managing software projects and product or application development focusing on quick delivery and respond to emerging requirements and enabling the creation of self-organizing teams by encouraging co-location of all team members and verbal communication between all team members and disciplines in the project.
Sitefinity CMS: a web content management system developed by Telerik, a vendor of developer tools and components for .NET.
SDLC: A structure imposed on the development of a software product. There are several models for such processes including the Waterfall model and Agile development.
Socrata: An API platform that enables government CIOs and technical leaders to rapidly modernize their organization's data infrastructure. In this resume, Socrata is used for publishing open data and information as freely available public records.
SOP: A written method for prescribing a procedure to be followed routinely.
Sprint: In Agile Scrum software development, a set period of time during which specific work has to be completed and made ready for review.
SQL: A database computer language designed for managing data in relational database management systems (RDBMS.)
SQL Server: a relational database server software produced by Microsoft.
SVN: A version-control system initiated in 2000 by CollabNet Inc. Developers use Subversion to maintain current and historical versions of files such as source code, web pages, and documentation.
TCEQ: The environmental agency for the state of Texas.
THECB: A Texas state agency whose mission is to work closely with policymakers and education stakeholders to develop and implement a higher education framework focused on initiatives to: Dramatically increase the number of postsecondary completions; Keep college affordable and accessible for all Texans; and Align higher education outcomes with current and future workforce needs.
Usability: the ease with which a User Interface can be used by its intended audience to achieve defined goals. Usability incorporates many factors: design, functionality, structure, information architecture, and more.
USAF: United States Air Force
USAFSAM: 711th Human Performance Wing. Currently located at Wright-Patterson AFB, OH. Formerly located at Brooks City Base in San Antonio, TX.
Use Cases: A methodology for gathering requirements. a description of a system's behavior as it responds to a request that originates from outside of that system. In other words, a use case describes "who" can do "what" with the system in question.
Vendor: A company which supplies parts or services to another company. In this resume, the term vendor is used to encompass contracting, recruiting, consulting, employment, placement, or staffing services companies where the vendor employs a consultant who works on a contract for another company.
Visio: a diagramming program for Microsoft Windows that uses vector graphics to create flow charts, entity-relationship diagrams, charts, etc.,
VPN: A system to allow businesses to access their internal networks and computers over the Internet or other public network, using encrypted tunnels to ensure that data cannot be accessed without authorisation.
VSS: A source control system from Microsoft with versioning and configuration management functionality
W3C: The main international standards organization for the World Wide Web.
Waterfall model: a sequential software development process, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of Conception, Initiation, Analysis, Design (validation), Construction, Testing and Maintenance.
Web Analytics: The measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage.
Web Content Management Systm (Web CMS / WCM): Web Content Management System. A software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease. E.G., Drupal, Plone, Microsoft SharePoint, Mura, and Telerik Sitefinity
Workforce Dimmensions: A cloud-native, mobile-first, workforce management solution from UKG (Ultimate Kronos Group.) In this resume, it is used primarily as an online interface for entering employee time and requesing time off.
XHTML: Once the "next generation of HTML" after HTML 4 --- until HTML 5 became the "next generation of HTML"; A general purpose markup language that utilizes existing and future XML elements to present information on the WWW; Although it is very similar to HTML 4, it follows a stricter set of rules, thus allowing for better automatic code validation.
XML: Extensible Markup Language; a set of rules for encoding documents electronically; It is defined by the W3C; It defines rules to mark-up a document in a way that allows the author to express semantic meaning in the mark-up. XML does not necessarily restrict the author to certain tags (elements) as HTML and XHTML does.

Executive Summary: