T. Bouton Jones

• Incorporates MS Access, MS SQL Server 2000-2005, and a proprietary employee telephone database in database-based applications
• Has core skills in HTML & XHTML, ColdFusion, and SQL Server
• Has five years experience on the award winning top tier of a Fortune 500 Company corporate intranet
• Has experience as a contractor for the USAF on three different contracts and an understanding of DoD security policies and security best practices such as OPSEC, Information Protection, Information Assurance, and Force Protection
• CompTIA A+ certified
• Demonstrates continually expanding web development experience on an on-line portfolio

• KNOWLEDGE TREE WEB MASTER (11/2004 - 12/2006) - Fully documented all aspects of Web Applications support by writing and maintaining SOP documentation on a knowledge base intranet web site.
• SERVICE DESK ANALYST (11/2005 - 12/2006) - Solely responsible for supporting 32 Web Based Applications for the Kentucky Department of Education (KDE) Information Technology customer base (176 districts, public users, and KDE staff employees.)
• QUALITY ASSURANCE TESTER (11/2003 - 11/2004) - Conducted evaluation/testing of ColdFusion web application and data systems on both Mac and Intel operating systems, and attended regular staff meetings. Co-authored QA Accessibility Guidelines adopted by the Commonwealth Office of Technology.
• KETS HELP DESK AGENT (11/2003 - 11/2005) - As one of two analysts assigned to web applications, provided telephonic and email based support and troubleshooting for web applications, maintained accurate documentation of issue resolution, and monitored and maintained escalation processes.

• ANALYST - Developed and maintained ColdFusion 4 web applications -- with Fusebox 3 and SQL -- and HTML based intranet web sites including almost all of the Human Resources sites. Answered employee Intranet portal email. Helped clients through the Project Management Tracking Database process.
• MANAGER - CONTENT DEVELOPMENT - Gathered requirements, managed projects, and developed ColdFusion 4 applications and web sites for the intranet. Maintained many intranet web sites and applications including most of the Human Resources sites and many of the Corporate Policies pages. Updated Career Path site in time for two corporate mergers. Created a prototype of the new Content Maintenance Request Form and worked as a client with the CMRF development team. Trained fellow employees in HTML and maintained intranet continuity by informing the new managers about the publishing policy and META Tag Generator application.
• INTRANET DEVELOPER - Developed web pages, ColdFusion 4 applications, and graphics used on Human Resources Intranet sites. Maintained roughly half the Human Resources sites and applications on the intranet including the Employee Benefits site, a CGI-Perl application with hundreds of web pages and PDF documents and a full time job in itself. Completely reorganized the Employee Benefits site to remove duplicate images in multiple sub directories, which in one instance saved 1024 KB in storage space on a heavily utilized server.
• ASSOCIATE INTRANET DEVELOPER - Developed web pages and graphics used on Tier 1 of the corporate intranet including the META Tag Generator -- a JavaScript application which simplified the incorporation of the corporate intranet publishing policy. Meet with clients and supervisors to develop sites to their specifications.

• Spot Award - August 2006
• Employee of the Month - August 2001
• CIO Magazine's 1999 Web Business 50/50 Award (group honor.)

University of Texas, Austin Texas. Bachelor of Fine Arts Candidate.
BACHELOR of ARTS in FINE ARTS, GPA: 3.3

• Computer Programming Classes - San Antonio College
  • Introduction to Java Programming - Spring 2011
  • Intermediate Web Programming - Fall 2010
  • Network + - Summer 2010
  • Fundamentals of Networking Technologies - Fall 2009
  • Introduction to PC Operating Systems - Spring 2008
  • Programming a Microsoft SQL Database - Spring 2008
  • Web Authoring - Fall 2007
  • Introduction to Oracle SQL - Fall 2007
  • Web Page Programming - Summer 2007
  • Program Logic and Design - Spring 2001
  • Introduction to Computer Programming - Fall 2000
  • Introduction to C++ Programming - Spring 1997
• Database Design - Lexington Community College - Fall 2004
• Introduction to Java Programming - TechNow - January 27 - 31, 2003
• Introduction to Use Cases - Project Management Leadership Group - October 11-12, 2001
• Requirements Management - Project Management Leadership Group - October 10, 2001
• Web Sites that Work: Designing with Your Eyes Open - User Interface Engineering - August 20-21, 2001
• FastTrack to SQL - RemoteSite Technologies - June 14-15, 2001
• Advanced ColdFusion - Barker Pacific Group - September 27 - 29, 2001
• User Experience World Tour 2000-2001: Main Event - Nielsen Norman Group - January 8, 2001
• Beginning ColdFusion - Barker Pacific Group - Summer 2000
• The Shell and Editing (Unix) Fortune 500 global telecommunications company March 17-19, 1999
• Unix Orientation - Fortune 500 global telecommunications company March 16, 1999
• Manager Camp - Fortune 500 global telecommunications company - May 3 - 7, 1999

• CompTIA A+ certification
• Texas Paraprofessional Certificate: Educational Secretary I
• BlackBerry Certified Technical Associate
• BlackBerry Certified Customer Support Associate - Tier I
• BlackBerry Certified Customer Support Associate - Tier II

• Employer's Holiday Party Planing Comittee - Fall 2010
• Phone Bank Volunteer for Operation Home Cooking at Lackland Air Force Base - November 2007
• Judge for the 19th annual Kentucky Technology Student Association (KY TSA) state conference's competitive events - March 31, 2006
• Volunteer at Top Drawer Thrift Store (Project Transitions)
• Company Secretary for Vortex Repertory Company

Accessibility

accessing web pages on different internet browsers and multiple platforms, this especially concerns individuals with disabilities such as being visually impaired.

Agile software development

a group of software development methodologies based on iterative development, where requirements and solutions evolve through collaboration between self-organizing cross-functional teams.

Analytics

Application of computer technology, operational research, and statistics to solve problems in business and industry. (See also Web Analytics)

Apache

web server software notable for playing a key role in the initial growth of the World Wide Web.

CGI

Common Gateway Interface; a standard protocol that defines how webserver software can delegate the generation of webpages to a console application. Such applications are known as CGI scripts; they can be written in any programming language, although scripting languages are often used.

CMRF

Content Maintenance Request Form

CMS

Content Management System: a system providing a collection of procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer-based. (See also WCMS)

ColdFusion

Adobe's server-side scripting technology and development environment for building web applications and web services. It supports a range of databases including MS Access, SQL Server, and Oracle. It is sometimes spelled "Cold Fusion."

CompTIA A+

Certification which validates foundation-level knowledge and skills necessary for a career in PC support.

CRM

Customer Relationship Management; essentially a database and set of utilities designed to contain, manipulate and server customer data with an emphasis on using that customer data to enable marketing and sales of products or services.

CSS

Cascading Style Sheets; a style sheet language used to describe the presentation semantics (that is, the look and formatting) of a document written in a markup language such as HTML, XHTML, or XML. It is a means to separate web content from formatting and presentation information.

DBA

Database Administrator; a person responsible for the design, implementation, maintenance and repair of an organization's database.

DIR

Texas Department of Information Resources; Oversees and assists in managing the information resources assets of Texas State Government.

DoD

Department of Defense: the federal department responsible for safeguarding national security of the United States

Fusebox

a web application framework for ColdFusion and PHP. Originally released in 1997. See http://www.fusebox.org/ for more information on Fusebox.

GroupWise

a messaging and collaborative software platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management.

HEAT

a commercial help desk issue management software suite produced by FrontRange Solutions.

HP Quality Center (QC)

a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard. HP Quality Center offers software quality assurance, including requirements management, test management and business process testing for IT and application environments.

IIS

Internet Information Server; Microsoft's free proprietary web server software.

ITS

Information Technology Services (also known as IT Services)

JAWS

Job Access With Speech; a screen reader, a software program for visually impaired users, produced by the Blind and Low Vision Group at Freedom Scientific of St. Petersburg, Florida, USA

META tag

A special HTML tag that provides information about a web page. Unlike normal HTML tags, meta tags do not affect how the page is displayed.

MySQL

An open source relational database management system (RDBMS) which can be employed in combination with most server-side languages, but which is most commonly employed with PHP.

Operation Home Cooking

an annual program giving local families the opportunity to share their traditional Thanksgiving Day with USAF basic trainees at Lackland Air Force Base in San Antonio.

OPSEC

Operations Security; The process of denying potential adversaries any information about capabilities and/or intentions by identifying, controlling, and protecting generally unclassified evidence of the planning and execution of sensitive activities.

Oracle 10g

a proprietary SQL database produced and marketed by Oracle Corporation.

Perl

a text-oriented programming language, widely used in Internet applications

PHP

PHP Hypertext Preprocessor; a popular open source, general-purpose server side scripting language which can be embedded into HTML to create a wide variety of mini-applications, but can also be used to build large-scale complex applications.

QA

Quality Assurance. a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met.

Requirements Management

the process of identifying, eliciting, documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. In requirements management standardization and transparency are key success factors in the development and production process.

Screen Reader

an assistive technology software, such as JAWS and the IBM Home Page Reader, that interprets computer screen content and reads it aloud via synchronized speech for the benefit of the visually disabled.

Sitefinity CMS

a web content management system developed by Telerik, a vendor of developer tools and components for .NET.

SDLC

Software Development Life Cycle; a structure imposed on the development of a software product. There are several models for such processes including the Waterfall model and Agile development.

SOP

Standing Operating Procedure; a written method for prescribing a procedure to be followed routinely.

SQL

Structured Query Language. a database computer language designed for managing data in relational database management systems (RDBMS.)

SQL Server

a relational database server software produced by Microsoft.

SVN

Subversion. a version-control system initiated in 2000 by CollabNet Inc. Developers use Subversion to maintain current and historical versions of files such as source code, web pages, and documentation.

Toad for Oracle

an Oracle database tool for SQL development and DBA tasks.

TortoiseSVN

a Subversion client, implemented as a Microsoft Windows shell extension. It is free software released under the GNU General Public License.

Transact-SQL

Microsoft's and Sybase's proprietary extension to SQL.

Usability

the ease with which a User Interface can be used by its intended audience to achieve defined goals. Usability incorporates many factors: design, functionality, structure, information architecture, and more.

USAF

United States Air Force;

Use Cases

A methodology for gathering requirements. a description of a system’s behavior as it responds to a request that originates from outside of that system. In other words, a use case describes "who" can do "what" with the system in question.

Vendor

A company which supplies parts or services to another company.   In this resume, the term vendor is used to encompass contracting, recruiting, consulting, employment, placement, or staffing services companies where the vendor employs a consultant who works on a contract for another company.

Visio

a diagramming program for Microsoft Windows that uses vector graphics to create flow charts, entity-relationship diagrams, charts, etc.,

VPN

Virtual Private Network; A system to allow businesses to access their internal networks and computers over the Internet or other public network, using encrypted tunnels to ensure that data cannot be accessed without authorisation.

VSS

Visual SourceSafe; a source control system from Microsoft with versioning and configuration management functionality

W3C

World Wide Web Consortium; the main international standards organization for the World Wide Web.

WAP

Wireless Access Protocol; a data transmission standard to deliver wireless markup language (WML) content.

Waterfall model

a sequential software development process, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of Conception, Initiation, Analysis, Design (validation), Construction, Testing and Maintenance.

Web Analytics

The measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage.

WCMS

Web Content Management System. A software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease. E.G. Microsoft SharePoint and Telerik Sitefinity

WML

Wireless Markup Language; a document description language based on XML for creating content and user interfaces targeted at narrow-band devices implementing WAP such as mobile telephones and pagers

XHTML

Extensible Hypertext Markup Language; Once the "next generation of HTML" after HTML 4 --- until HTML 5 became the "next generation of HTML"; A general purpose markup language that utilizes existing and future XML elements to present information on the WWW; Although it is very similar to HTML 4, it follows a stricter set of rules, thus allowing for better automatic code validation.

XML

Extensible Markup Language; a set of rules for encoding documents electronically; It is defined by the W3C; It defines rules to mark-up a document in a way that allows the author to express semantic meaning in the mark-up. XML does not necessarily restrict the author to certain tags (elements) as HTML and XHTML does.